Contact us

If you follow us on Instagram, please contact us by direct message (DM). If you do not follow us on Instagram, please use our contact form.

Please note that we respond only to Instagram DMs sent by our followers. We are also unable to guarantee a response to every inquiry.

We receive a high volume of messages every day about bird diets, products, shipping, and other topics. Since introducing multilingual support, the number of inquiries we receive from customers in Japan and around the world has increased significantly, making it difficult for us to respond to every message.

Thank you for your understanding. We hope this notice helps clarify what to expect when contacting us.

Before reaching out, please review our About Us and FAQ pages, as you may find that your question has already been answered there.

For inquiries about an existing order, please reply directly to your order confirmation email. We always respond to inquiries concerning defective or missing items, as well as business inquiries such as wholesale partnership proposals.

However, we may not be able to respond to general or non-urgent questions about bird care.

If you cannot find the information you need in our FAQ, Instagram followers may contact us by DM, while those who do not follow us may use the contact form. For questions about a specific product, you may also contact the manufacturer directly.

If you notice any unclear wording or translation errors on our website, please refer to the English-language version, which contains the most accurate information.