Contact us

If you follow us on Instagram, please contact us via Instagram DM.
If you are not following us, you may use the contact form below.（We only reply to DMs from our Instagram followers.）

Please note that, as a general policy, we may not respond to all inquiries.

We receive a high volume of messages every day, including questions about bird diets, products, and shipping. Since adding multilingual support, the number of inquiries has increased significantly, making it difficult for us to respond to every message from customers in Japan and around the world.

We appreciate your understanding and hope this notice helps avoid any disappointment if you do not receive a reply.

Before contacting us, please check our About us and FAQ page, as most questions are already answered there.

For order-related inquiries, please reply directly to your [Order Confirmation] email. We always respond to issues such as defective or missing items, as well as business inquiries, including wholesale partnerships.

However, we may not be able to respond to general or non-urgent questions from bird owners.

If you cannot find the information you need in the FAQ, please contact us via Instagram DM or reach out directly to the product manufacturer.

If you notice any unclear wording or translation errors on our website, please refer to the English version, which contains the most accurate information.