Contact us

If you follow us on Instagram, please send your inquiries via Instagram DM.
Non-followers can use the contact form.

Please understand that we are a shop that generally does not reply to most inquiries.
We receive a large number of messages daily, including diet consultations, product questions, and delivery inquiries. Since introducing multilingual support, the number of messages has grown even further, making it difficult for us to respond to everyone, both in Japan and internationally.
We include this notice in advance to avoid any disappointment if you do not receive a reply from us.

Before contacting us, please check the FAQ page first — most questions are already answered there.

For order-related inquiries, please reply directly to the “Order Confirmation Email” you received after purchase.
We always respond to messages regarding defective or missing products, or business-related inquiries such as wholesale requests.
However, please note that we may not respond to general or non-urgent questions from pet owners.

If your question is not covered in the FAQ, please contact us via Instagram DM or reach out directly to the manufacturer.
If you find unclear wording or translation errors on our site, please refer to the English version for the most accurate information.