International Shipping

As a general policy, international shipping for personal-use purchases is available to most countries worldwide, except Australia.

 

Import Regulations & Quarantine

Import regulations vary by country and region. Please check with your local customs office or agricultural inspection agency before placing an order.
We are not responsible for any import restrictions, customs delays, or confiscations.

 

Taxes, Duties & Customs Fees

Any customs duties, import taxes, or handling fees are the responsibility of the customer. These charges, if applicable, are to be paid by the recipient upon delivery and are not included in the shipping cost. Please contact your local customs authority for details.

 

Delivery Delays & Inspection Risks

In rare cases, customs inspection or shipping conditions may cause delivery delays. We cannot accept refunds or reshipments in cases of customs confiscation or return.

 

Returns & Refunds (International)

We do not accept returns, exchanges, or refunds for international shipments.
If your order arrives damaged, please contact us within 7 days with photos of the product and packaging.

 

Product Safety, Origin & Certificates

All products are made from food-grade, non-GMO ingredients.
We do not issue phytosanitary certificates.
These products are import-allowed and non-restricted within Japan.

 

Restricted or Non-Service Destinations

If an order is placed from a prohibited or restricted area, we will issue a refund.

 

Intended Use Disclaimer

Our products are formulated for birds and small animals only.
Not for human consumption or medical use.