Privacy Policy

PEGO NATURAL FOOD (“the Company,” “we,” “us,” or “our”) sets forth this Privacy Policy (“this Policy”) regarding the handling of users’ personal information in connection with the services provided on this website (“the Services”).

Article 1 (Personal Information)

“Personal Information” has the meaning set forth in Japan’s Act on the Protection of Personal Information and refers to information about a living individual that can identify a specific person by name, date of birth, address, telephone number, contact details, or other description contained in such information, as well as data related to physical appearance, fingerprints, and voiceprints, and identifiers such as health insurance numbers that can identify a specific individual by themselves (“Personal Identifiers”).

Article 2 (How We Collect Personal Information)

We may ask you to provide Personal Information—such as your name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver’s license number—when you register to use the Services.
We may also collect transaction records and payment information, including users’ Personal Information, from our partners (including information providers, advertisers, and ad delivery destinations; collectively, “Partners”) regarding transactions between users and such Partners.

Article 3 (Purposes of Collecting and Using Personal Information)

We collect and use Personal Information for the following purposes:

• To provide and operate our Services

• To respond to user inquiries (including identity verification)

• To send emails about new features, updates, campaigns, and information about other services we offer that users are currently using

• To contact users as needed for maintenance and important notices

• To identify users who violate our Terms of Use or attempt to use the Services for fraudulent or improper purposes, and to refuse their use

• To allow users to view and change their own registration information, delete it, and view their usage status

• To bill users for paid services

• For purposes incidental to the above

Article 4 (Changes to the Purpose of Use)

We may change the purposes of use of Personal Information only if the changed purposes are reasonably related to the original purposes.
If we change the purposes of use, we will notify users of the new purposes or publicly announce them on this website by a method we prescribe.

Article 5 (Provision of Personal Information to Third Parties)

We will not provide Personal Information to third parties without the prior consent of the user, except in the following cases or where permitted by the Act on the Protection of Personal Information and other applicable laws and regulations:

• When it is necessary to protect the life, body, or property of a person and obtaining the individual’s consent is difficult

• When it is particularly necessary to improve public health or promote the sound growth of children and obtaining the individual’s consent is difficult

• When it is necessary to cooperate with a national government agency, a local government, or a party entrusted by them in performing affairs prescribed by laws and regulations, and obtaining the individual’s consent may impede the performance of such affairs

• When we have given prior notice or made a public announcement of the following, and have filed a notification with the Personal Information Protection Commission:

  • That the purposes of use include provision to third parties

  • The data items to be provided to third parties

  • The means or methods of provision to third parties

  • That we will cease provision of Personal Information to third parties upon the individual’s request

  • The method for accepting such requests

Notwithstanding the foregoing, the recipients of Personal Information in the following cases are not deemed third parties:

• When we outsource all or part of the handling of Personal Information within the scope necessary to achieve the purposes of use

• When Personal Information is provided as a result of business succession due to a merger or other reasons

• When Personal Information is used jointly with specific parties, provided that the individual has been notified in advance, or is placed in a readily accessible state, of the fact of joint use, the items of Personal Information to be jointly used, the scope of joint users, the purposes of use by the joint users, and the name or title of the person responsible for managing such Personal Information

Article 6 (Disclosure of Personal Information)

Upon request from the individual, we will disclose their Personal Information without delay. However, we may refuse to disclose all or part of the information if disclosure falls under any of the following, and if we decide not to disclose, we will notify the individual without delay. A handling fee of JPY 1,000 per request will be charged for disclosure:

• If disclosure may harm the life, body, property, or other rights or interests of the individual or a third party

• If disclosure may significantly hinder the proper conduct of our business

• If disclosure would violate other laws or regulations

Notwithstanding the foregoing, we generally do not disclose information other than Personal Information, such as history information and characteristic information.

Article 7 (Correction and Deletion of Personal Information)

If a user’s Personal Information held by us is incorrect, the user may request correction, addition, or deletion (“Correction, etc.”) in accordance with our prescribed procedures.
If we determine that it is necessary to respond to such a request, we will promptly make the Correction, etc.
If we make the Correction, etc., or decide not to do so based on the preceding paragraph, we will notify the user without delay.

Article 8 (Suspension of Use, etc. of Personal Information)

If we are requested by the individual to suspend the use of or delete (“Suspension, etc.”) Personal Information on the grounds that it is being handled beyond the scope of the stated purposes of use, or that it was obtained by fraudulent or other improper means, we will promptly conduct the necessary investigation.
If, based on the results of the investigation, we determine that it is necessary to respond, we will promptly implement the Suspension, etc.
If we implement the Suspension, etc., or decide not to do so based on the preceding paragraph, we will notify the user without delay.
Notwithstanding the preceding two paragraphs, if the Suspension, etc. would require excessive costs or is otherwise difficult to implement, and alternative measures necessary to protect the rights and interests of the user can be taken, we will implement such alternative measures.

Article 9 (Amendments to this Privacy Policy)

Except as otherwise provided by laws, regulations, or in this Policy, we may amend this Policy without prior notice to users.
Unless otherwise specified by us, the amended Privacy Policy shall take effect when posted on this website.