FAQ

Yes, we can ship to many countries worldwide.
If you’re ordering from overseas, please also review this page.
If you can enter your address and proceed to checkout, it means that delivery to your country is available.

Shipping costs are automatically calculated at checkout and included in the total amount.

If your country is not available for shipping, please feel free to contact us — we may be able to arrange international shipping to your country. However, it is the buyer’s responsibility to confirm local import regulations before placing an order. We’re happy to assist you in checking, but we cannot take responsibility for import restrictions. If your order is held or rejected by customs due to local regulations, we are unable to issue a refund. By completing your purchase, you acknowledge and agree to these terms.

All orders are currently shipped from our warehouse in Japan.

Delivery times vary by location. Within Japan, orders usually arrive in 1–4 business days. For international shipments, it generally takes about 7–16 business days. We don’t ship on weekends.

Yes. Our primary languages are English and Japanese, and we also use translation tools to support other languages. Please feel free to communicate in your native language.

We’re sorry, but gift wrapping is not currently available. Although our operations are based in the U.S., all shipments are fulfilled through our partnered warehouse in Japan, where on-site staff are not available for custom wrapping or special packaging.

We only accept returns for defective or damaged items. Please contact us in advance for approval before returning any product. Once approved, returns must be shipped within 7 days of receiving the item. International return shipping costs may be the responsibility of the customer.

Our company, staff, and warehouse are mostly located in Japan. Therefore, all return, refund, and exchange procedures are governed by Japanese law, which may differ from the regulations in your country. Except for cases we determine to be defective, returns, refunds, or exchanges are generally not accepted. For more details, please refer to our Return Policy.

Compared to other animals, research on avian nutrition remains limited and primarily focuses on poultry. As a result, not all aspects are supported by peer-reviewed studies.

We share information by combining findings from human nutrition research, observational data, and insights from scientists and avian experts across multiple disciplines. Some studies highlight benefits, while others emphasize potential risks. We encourage you not to rely on a single paper or opinion but to gather information from various perspectives to make the safest and most nutritious choices for your bird.

For more detailed information, please refer to the FAQ section on each product page.

You can reach us via Instagram DM or through the contact form on this website. We use translation tools, so you’re welcome to message us in your native language.

Before contacting us about a product, please be sure to read the relevant product page — most questions are already answered there.

For restock updates, please check here.

Since we can only get to know you through your written messages, we sincerely appreciate kind and considerate communication.

Please note that we do not respond to unrelated inquiries such as business solicitations or consulting offers.

We’re very sorry, but please understand that our shop generally does not provide individual replies to every inquiry. We want to make this policy clear in advance to avoid any disappointment due to a lack of response.

We receive a high volume of messages from Japan every day — including diet consultations, product questions, and delivery inquiries. As our multilingual support continues to expand, the number of messages has increased even further, making it difficult for us to respond to all inquiries individually.

For order-related questions, please reply directly to the “Order Confirmation Email” you received after your purchase. We will always respond to messages concerning defective or missing items, as well as legitimate business inquiries such as wholesale partnerships.

However, please note that we may not respond to general or non-urgent questions from pet owners. If your concern isn’t addressed in this FAQ, you’re welcome to contact us via Instagram DM or reach out directly to the manufacturer.

If you notice any unclear wording or translation issues on our website, please refer to the English version for the most accurate information.

We do our best to respond to Instagram DMs and comments whenever possible.

Our business hours are as follows:
Japan Standard Time: Tuesday–Friday, 12:00 a.m. – 6:00 a.m. (Closed on Saturdays, Sundays, and Mondays). Orders are processed sequentially starting Tuesday.

We are a store specializing in avian diets and nutrition. While our staff members do not hold formal qualifications or academic degrees, all the information we share is carefully translated and compiled from credible sources — including avian specialists in Europe and North America, peer-reviewed studies, academic papers, and manufacturer data. We are committed to providing only reliable, evidence-based information.

For details, please visit the About Us page.

[For Japan]
This site operates on an approval basis. Access to certain pages depends on whether you follow our Instagram account. Enrollment for official membership has closed; only free memberships are currently available. For details, please see here.

[For Overseas]
At this time, our members-only website is available in Japanese only. We plan to add multilingual support in the future, but due to our busy schedule, it has not yet been implemented.
Like this website, all pages of the members-only site prohibit copying or screenshots, so it may not be suitable for those who cannot read Japanese.
We plan to begin with English, followed by other languages spoken in countries where most of our Instagram followers are located. Please feel free to share our Instagram account with your friends.

Once multilingual support is ready, we’ll begin expanding internationally. For now, we ask non-Japanese residents for their patience. Please note that we cannot respond individually to questions about when multilingual support will start or to inquiries about information already explained in Japanese.

Our goal is to share diverse, expert avian information from Europe and North America with bird lovers across Asia who may have limited access to such resources due to language barriers.

We hope to help more birds live happier, healthier lives by empowering their owners with accurate information and broader choices through knowledge.

Safety evaluations vary by country. We adhere to U.S. standards, and the ingredients we use are regarded as safe for pet birds in Europe and North America. If an ingredient is not recommended in your country, we suggest refraining from purchase or consulting an avian nutrition expert before making a decision.

They’re safe for birds. Our freeze-dried foods may contain fruit seeds or vegetable stems, which are intentionally retained and blended into the mix.

Seeds from fruits and vegetables are harmless to birds, but hard pits can be toxic. None of our products contain pits, so you can feed them with confidence.

As for stems, while they may not look appealing from a human perspective, they pose no problem for birds. All ingredients are thoroughly cleaned and completely safe. Although stems aren’t a recommended primary food item, we don’t remove them during processing. If your bird doesn’t like them, simply take them out before feeding.

The same principle applies to skins. Many customers ask whether apples must be peeled, or if pomegranate and banana peels are unsafe. If your bird mainly eats the fruit flesh, leaving the skin on is fine. If your bird prefers chewing on the peel, it’s best to remove it. In the wild, birds often encounter the skin first before reaching the fruit’s interior.

All of our ingredients are washed with apple cider vinegar or baking soda and then thoroughly rinsed with water.

All content on this website has been translated using automated tools, so some wording may sound slightly unnatural. We’ve done our best to ensure the meaning is clear, and we appreciate your understanding. The English pages contain the most accurate information, so please refer to them if anything is unclear.

Interest in whole foods has been increasing rapidly, and demand within Japan has grown significantly. Even though we import as much as possible, popular items tend to sell out quickly, and production has not yet caught up. If you register for a free membership, you’ll receive priority restock notifications.

Click here to use our special order form if you’d like to request a restock.

You can check here. If the item is not listed, there are currently no restock plans. For pre-order or special-order items, please also check the product page—most details are listed there.

Click here to use our special order form.

We often receive messages like “I forgot to add an item and want to place another order. Can you ship them together and refund the extra shipping?”

If your second order is placed within about 60–120 minutes after the first order during PEGO’s business hours, we may be able to accommodate your request.
However, as a rule, we do not accept such requests. Our warehouse (outsourced) operates completely separately from our online shop. Even before shipment, once an order is placed, it automatically enters the warehouse system and the packing process begins.
Once packing has started, we would need to process a “pullback” (similar to a return), then repackage and combine the orders manually, which incurs additional handling fees. Because the warehouse system is fully automated, it cannot be adjusted manually. Although we would like to assist by applying the pullback fee if it’s before shipment, the time difference often makes it difficult to stop the process before dispatch.

No, we currently operate exclusively online. As our staff is based in the United States, there are no plans for in-person events in Japan at this time.

There’s no fixed schedule. Live streams are held spontaneously without prior notice. Please feel free to join whenever the timing works for you! Since most participants are Japanese, sessions are conducted in Japanese.

Yes. Nutritional requirements vary by species. If you’d like to understand what diet best suits your bird, start by researching its natural habitat and typical diet in the wild. We also offer online seminars that discuss dietary differences among various species.

Because many factors are involved—such as species, daily diet, activity level, sunlight exposure, bathing habits, free-flight time, sleep duration, single or group housing, and perch types—it’s impossible to give a one-size-fits-all recommendation. Research in avian nutrition remains limited, and the optimal diet for each species has yet to be fully established.

We generally do not recommend feeding pellets as the sole diet. Instead, we encourage offering a balanced and varied selection of whole foods so your bird can obtain nutrients naturally from diverse ingredients. A diverse and well-balanced diet provides more complete nutrition. Please discover what works best for your individual bird.

A portion of our proceeds is donated to organizations in the United States and Europe.
Purchases of Biodiversity Bird Blends help support Saint Xavier University’s Animal Nutrition Lab and the Avian Preservation & Education Conservancy.

We also occasionally hold one-time fundraising campaigns to support wildlife conservation groups and avian nutrition research organizations in the United States.